Maybe you could add another question when you update. I am now emailing them every day, asking for my money to be refunded and an update. Thanks for all of the shares and UP: Air fresheners like Febreze don't help rid your dirty clothes of odor, but they do mask it. Miracle Eye is a Los Angeles women's boutique that sells handmade clothing and accessories.
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Material Addict Material Addict sells trendy, casual clothing for young women. Personally, I love shouting experiences of excellent customer service from the rooftops. I want you to give them your business, because I want you to have a great experience when you plunk down your hard-earned money. I want to reward businesses with more business when they care about their customers.
I might mention it to a manager, I might not shop there again, but everyone else who does might have a wonderful experience. Not helpful, and not fair to a business that has no means of recourse other than firing back and looking like an asshole. I was appalled at how time and time again I did my best to do the right thing as a customer, only to have them ignore me — but not my bank account. In an effort to give her some experience in the valuable life skill known as impulse internet shopping, I let her purchase a sweatshirt on her own, using her debit card.
Minutes after she placed her order, she came sobbing down the stairs as if her best friend had died. Insert dramatic foreshadowing here. With no number for Fresh Tops to be found, I immediately emailed them to let them know exactly what happened. What followed was the beginning of me promptly trying to remedy what was, of course, my mistake, with a pattern of Fresh Tops waiting days to respond and then either not answering my question or being completely unhelpful.
We realize our error and immediately email Customer Service to see if they can correct it before it ships. Can they please switch it to a small or cancel our order? It is ridiculously large on an year-old, as expected. Giant snowstorm hits and we are trapped inside the house for several days. We ship the shirt back. I put Mike and Elena in charge, who inadvertently ship the shirt back without the return form inside.
The following day I email Fresh Tops to let them know the package is on its way, without return form inside. I send them all pertinent information needed for the return. Email from Fresh Tops: I emailed Fresh Tops yet again Can they not get a phone up in that place? Surely they can afford a phone. Can you send us the order number again?
We got rid of it when you told us over two weeks ago that you received the shirt and would refund us our money. For the first time, I email me them back in a slightly less than pleasant tone. This is me being irritated:. Up until this point I have been very understanding.
Other than forgetting to include the return form with the sweatshirt, I have been in constant contact with Fresh Tops regarding this order, doing everything in my power to make it right on my end. We tried to prevent this whole situation of having the wrong size shirt sent in the first place by emailing Fresh Tops within minutes after our order was placed. We are approaching the 6 week mark without any kind of resolution. If this matter cannot be resolved with the refund we are owed in the next few days, I will have no choice but to dispute the charge on our credit card.
Thanks again for shopping Fresh Tops! I think it was the perky exclamation point that did me in. I sent an email back that may have included a few sentences in all caps. Directioners, Beliebers, and lovers of cat t-shirts will go on ordering their high-priced, low quality shirts. Fresh Tops will continue to make money and not spend it on telephones or helpful employees. Last spring I ordered a pair of shoes for Eli. About a month later, I noticed the velcro was pulling away from the tab on the shoe.
I got a response back within the hour. I ordered a canvas with a family photo on it using a deal code. After I placed my order, I realize that I was charged too much. I email Fabness and they correct the code for me on the spot, refunding me the difference in less than a day. While traveling, I purchased an ice globe kit for the kids and I to do together. I put it away until after the holidays.
I realize that I most likely picked up the box for the display, as they had some of the pieces out for you to see. I realize this is mostly my fault for not checking the box, but as a last ditch effort to see if anything can be done, I email the manufacturer of the kit, Wintercraft. The following day they reply back, expressing their regret and asking for my address so they can send me the pieces I need.
A few days later a box arrives, not only with the pieces I need, but a few extra supplies so we can make more. But I firmly believe a company like Fresh Tops warrants the one time in my 8 years of blogging and on social media that I call out a business for completely and utterly failing in customer service.
Find stores like Fresh Tops. A handpicked list of 15 stores that are similar to Fresh Tops. Discover and share similar stores in the US. Make sure you choose pleated trousers which err on the slimmer side, go for a polo shirt with some design interest (textured, slub weave or printed) and choose trainers over smart shoes. Fresh Tops will continue to make money and not spend it on telephones or helpful employees. Let me contrast this with a few other online experiences I’ve had in the last couple of months, from companies of varying sizes, and I dare Fresh Tops to tell me again how they can’t possibly make it right.