Return your item... the easy way

Return your item the easy way. Hermes operates a value for money, fully tracked returns service on behalf of many of the UK's top retailers.

Does my parcel need to be boxed?

MyHermes Store Locator. To find your closest drop-off point, just pop in your postcode and let our system do the work. We'll find your closest Hermes drop-off points and you can drop it off wherever and whenever it's most convenient for you.
Interested in becoming a courier? Hermes are looking for self employed couriers to deliver on a permanent or temporary basis. If you have a car or van, full driving licence, a garage or storage space a telephone and are wishing to earn extra income by meeting and providing our customers with the best service in your local area this could be for YOU.
Interested in becoming a courier? Hermes are looking for self employed couriers to deliver on a permanent or temporary basis. If you have a car or van, full driving licence, a garage or storage space a telephone and are wishing to earn extra income by meeting and providing our customers with the best service in your local area this could be for YOU.
Send your parcel today with myHermes. Our extensive network of couriers is here waiting for your delivery.
Hermes is a logistics service provider specialising in parcel shipments. We offer our customers an effective and targeted range of services. With revenues over EUR 1 billion per year, more than million delivered parcels and up to one million front door contacts every day, Hermes is the expert in B2C-shipping services.
Booking a parcel

The cherry on top...

Hermes was founded in Germany back in the s, and since then it has gone from strength to strength and is now one of Europe‘s leading parcel delivery services.. Many companies in the UK and around the world now use a Hermes parcel delivery service to get their parcels from A to B, and with good reason.

When you book your collection you will be offered a selection of collection dates up to seven days in advance and you can choose the most convenient date for you.

Don't forget, you do have the option to drop the parcel at one of our many ParcelShops if you will not be at home. If you are not present when the courier calls then the courier will leave a card. On the reverse of the card will be the couriers contact details which you should use to re-arrange the collection.

If you have any problems please contact us. The courier will leave a card when they collect the parcel. This card will have on it a barcode which is your receipt for the collection. Please note that the barcode cannot be used for tracking purposes — please use the barcode on the parcel label for tracking.

This is a local store that will accept correctly labelled Hermes parcels to be safely dropped off at your convenience for onward delivery to the parcel recipient. The store will have myHermes point of sale on display and more importantly, the staff will have a hand held terminal, branded Intermec CN3 with a Hermes asset number on its back panel.

You can drop off up to 15 parcels at a ParcelShop. If you have more than 15 parcels to drop off we recommend that you phone the shop to check they have the space to take them. Shop phone numbers can be found using the ParcelShop finder. When you drop your parcel at a myHermes ParcelShop your parcel label must be scanned by the shop staff using a Hand Held Terminal. You will also be asked to sign the Hand Held Terminal and be given a single receipt card stating how many parcels you have left at the shop and the date they were left.

When you drop your parcel at a myHermes ParcelShop your parcel label must be scanned by the shop staff using a hand held terminal. You will also be given a single receipt card stating how many parcels you have left at the shop and the date they were left. Provided your parcel has a correct label affixed to it you can drop your parcel at any myHermes ParcelShop. You do not have to advise us that you have changed your mind and you do not have to change the label that you have paid and printed.

Take a look at your label. Yes they can refuse to accept your parcel for a number of reasons, including the label barcode is not readable or not attached to the parcel. The parcel is too big for our network; the parcel weighs over 15kg; or if the parcel is not well packaged or contains prohibited items.

When you take your parcel to a ParceShop, please ensure that it is securely packaged and has the appropriate label affixed. Please use the courier collection option.

Our objective is to ensure that we eventually cover all the main cities and towns with conveniently located shops. It is recommended that you drop off your parcel with in 7 days of making the request, otherwise the ParcelShop may refuse to accept it.

If this occurs, please contact us to re arrange a new drop off request. No, providing you drop the parcel within 7 days of creating the return order you can drop the parcel off at any time. You can check the shop opening ours using the ParcelShop Finder.

The ParcelShops are not pre advised about your parcel order and will not be expecting your parcel. Some of our customers prefer to drop off parcels at their convenience rather than wait in for a courier collection or leave their parcel in a safe collection place.

A myHermes ParcelShop delivery may be one day faster than a courier collection, because our daily ParcelShop collections are taken directly to our local depots and injected into our network. Courier collections are normally dropped off at the local depots the morning following collection. Please allow 7 working days from the date of collection before querying a delivery. If your query relates to a parcel returned to Achica, please e-mail returnssupport hermes-europe. If the parcel you are querying has been returned to ASOS, please contact the retailer directly who will contact Hermes on your behalf if required.

If your query relates to a parcel returned to Beaudown Bedding, please e-mail returnssupport hermes-europe. If the parcel you are querying has been returned to Beautybay. If the parcel you are querying has been returned to Bestseller, please contact the retailer directly who will contact Hermes on your behalf if required.

If the parcel you are querying has been returned to BHS, please contact the retailer directly who will contact Hermes on your behalf if required. If the parcel you are querying has been returned to Bid Red Group, please contact the retailer directly who will contact Hermes on your behalf if required.

If the parcel you are querying has been returned to Boden, please contact the retailer directly who will contact Hermes on your behalf if required. If the parcel you are querying has been returned to Cadenza, please contact the retailer directly who will contact Hermes on your behalf if required.

If your query relates to a parcel returned to Complete Care, please e-mail returnssupport hermes-europe. If your query relates to a parcel returned to Cotton Traders, please e-mail returnssupport hermes-europe.

If the parcel you are querying has been returned to Create and Craft, please contact the retailer directly who will contact Hermes on your behalf if required. If the parcel you are querying has been returned to Damart, please contact the retailer directly who will contact Hermes on your behalf if required. If the parcel you are querying has been returned to Debenhams, please contact the retailer directly who will contact Hermes on your behalf if required.

If the parcel you are querying has been returned to Designer Habitat, please contact the retailer directly who will contact Hermes on your behalf if required. If the parcel you are querying has been returned to Disney, please contact the retailer directly who will contact Hermes on your behalf if required. If the parcel you are querying has been returned to DrinkStuff, please contact the retailer directly who will contact Hermes on your behalf if required.

If your query relates to a parcel returned to Fabletics, please e-mail returnssupport hermes-europe. If the parcel you are querying has been returned to Feel Unique, please contact the retailer directly who will contact Hermes on your behalf if required. If the parcel you are querying has been returned to Hub Europe, please contact the retailer directly who will contact Hermes on your behalf if required.

If the parcel you are querying has been returned to Ideal Shopping Direct, please contact the retailer directly who will contact Hermes on your behalf if required. If the parcel you are querying has been returned to Impericon, please contact the retailer directly who will contact Hermes on your behalf if required.

If the parcel you are querying has been returned to Jacques Vert, please contact the retailer directly who will contact Hermes on your behalf if required. If your query relates to a parcel returned to JD Sports, please e-mail returnssupport hermes-europe. If the parcel you are querying has been returned to JD Williams, please contact the retailer directly who will contact Hermes on your behalf if required.

If the parcel you are querying has been returned to John Lewis, please contact the retailer directly who will contact Hermes on your behalf if required.

If the parcel you are querying has been returned to Joe Browns, please contact the retailer directly who will contact Hermes on your behalf if required. If your query relates to a parcel returned to Jolliman, please e-mail returnssupport hermes-europe. If the parcel you are querying has been returned to Just Beauty, please contact the retailer directly who will contact Hermes on your behalf if required.

If your query relates to a parcel returned to JustFab, please e-mail returnssupport hermes-europe. If the parcel you are querying has been returned to Kate Spade, please contact the retailer directly who will contact Hermes on your behalf if required. If the parcel you are querying has been returned to Kingstown Associate, please contact the retailer directly who will contact Hermes on your behalf if required.

If the parcel you are querying has been returned to Lakeland, please contact the retailer directly who will contact Hermes on your behalf if required.

If your query relates to a parcel returned to Moda in Pelle, please e-mail returnssupport hermes-europe. If your query relates to a parcel returned to Moss Bros, please contact the retailer directly who will contact Hermes on your behalf if required.

If the parcel you are querying has been returned to Online Home Shop, please contact the retailer directly who will contact Hermes on your behalf if required. If your query relates to a parcel returned to Physio Room, please e-mail returnssupport hermes-europe. If the parcel you are querying has been returned to Poetry please contact the retailer directly who will contact Hermes on your behalf if required.

If the parcel you are querying has been returned to PrettyLittleThing, please contact the retailer directly who will contact Hermes on your behalf if required.

If the parcel you are querying has been returned to Puritane, please contact the retailer directly who will contact Hermes on your behalf if required.

If your query relates to a parcel returned to QVC, please e-mail returnssupport hermes-europe. If your query relates to a parcel returned to Sportsshoes. If your query relates to a parcel returned to Superdry eBay, please e-mail returnssupport hermes-europe. If your query relates to a parcel returned to Trueshopping.

If the parcel you are querying has been returned to UK Bedding, please contact the retailer directly who will contact Hermes on your behalf if required. If the parcel you are querying has been returned to Wrap, please contact the retailer directly who will contact Hermes on your behalf if required. Do I need a printer? Can I send fragile items?

What should I do? Who should I contact if I have a query? Why do I need a printer? I can't print my label - When I click on print labels, I'm taken to a blank window. To ensure the correct plug-in is installed, please visit the Adobe website.

What if I am not sure of the weight of my parcel? How do I cancel a collection that I have ordered? How do I print labels? Does my parcel need to be boxed?

We ask that all parcels are safe, secure and robust with a label that is clearly visible. Can I tie parcels together? Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:. You can arrange a collection up to 24 hours in advance. Please call Customer Service if you would like to book another time slot. Close notifications Previous notification.

Hermes - The official Hermes online store - Homepage Discover the details of the show. Discover the details of the show. Our cave of wonders. Simple shapes, feline facades and flowers of asphalt, the new collection of wallpaper unfurls a fabulous labyrinth. Carréoké Scarf addicts silk it out loud. Le Tour du Monde en 63 Cases twillon. Discover the first act of Hermès on Stage, a play introducing chameleon actors and essential accessories full of character.

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Day of birth DD. Sign in to your account Track your order. Track, exchange or return an order Profile information Sign-out. Already have an account? Create an account Thanks to your Hermès account, you will be able to: But you can also contact us: Items to return Select which items you would like to return, then please follow the instructions.

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Parcels from only £2.99

Courier service. Door to door collection and delivery. Using a courier collection is quick and easy to use in 5 simple steps: Simply. Get a quote for shipping your parcel through courier collection; Hermes Parcelnet Ltd, Capitol House, 1 Capitol Close, Morley LS27 0WH. The Hermes UK Economy Medium service makes sending a UK parcel weighing up to 2 kg not just easy, but incredibly affordable too.. When booking a myHermes Medium collection service, customers hand over their parcels to a myHermes courier at the specified location within a specified time frame/5(2K). Send your parcel today with myHermes. Our extensive network of couriers is here waiting for your delivery.